Exchanges/ Returns

We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any question, please email sugarnspiceearrings@gmail.com.

Return Information

  • Sugar and Spice offers returns for store credit ONLY depending on the circumstance ( NO REFUNDS NO EXCEPTIONS).
  • Due to sanitary regulations we do not accept any returns.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Damages must be reported within the same day of receiving merchandise or cannot be returned. Please report any damages within 14 days of purchase to sugarnspiceearrings@gmail.com
  • Original shipping is not refundable.
  • Availability of a replacement item is not guaranteed.
  • Return Credits are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the credit has been issued.
  • ALL SALE ITEMS ARE FINAL SALE

How Do I Make A Return?

  • *Returns must be sent within the first 7 calendar days of receiving your item. After the 7th date the return is considered final sale.
  • Please include your order invoice and reason for return with the merchandise for tracking purposes
  • Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling upon return.
  • We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Sugar and Spice is not responsible for damaged, missing or packages lost in transit.

Rerouted Packages

  • Please note; we do not manually input addresses. Shipping addresses are exported from one database to another. Please insure shipping address is correct upon receiving tracking information.
  • If a address error is made. Please email sugarnspiceearrings@gmail.com within 8 hours of conformation email. Once orders are processed for shipment. No changed can be made. 
  • If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed. 
  • You will be contacted via email when your rerouted package is delivered and processed into a warehouse